Terms and Conditions
Payment
You can shop securely with us! Look out for the padlock and https (s for secure!) in the address bar:
Payment is by card, cheque or bank transfer:
By Cheque:
Select the 'by post' option on the payment screen. Cheques must be drawn in sterling on a UK bank only. The address is on the confirmation page, please finish the process (when you have received confirmation) in order for the order to register with us. Your order will be sent once the cheque has cleared.
By Card:
You can make secure card payments via the Stripe or Paypal payment gateways or by PayPal
By bank transfer (from the UK):
Sort code: 090666
Account number:42432266
Account name: Sarah Homfray T/A Aurata Embroidery
Account name: Sarah Homfray T/A Aurata Embroidery
By bank transfer from outside the UK:
BIC: ABBYGB2LXXX
IBAN: GB77ABBY09066642432266
We suggest using Wise to transfer money from outside the UK (formerly Transferwise). They offer good rates and very low fees; your bank will charge you a lot more for this service and payment completes in just a few days. Click on the link above to get a quote and pay.
Your order will be sent once payment has been received and processed. Any questions reference these options, please contact sarahhomfray.com using the 'contact' page.
Postage and packing
All of our delivery information including prices can be found here.
EU VAT reguations
From the 1st of July 2021 the EU brought in new legislation to charge VAT on ALL purchases coming into EU countries from outside the EU regardless of value; your items will be delivered by Delivery Duties Unpaid (DDU) meaning you may have to pay import VAT and a handling fee before you can receive your items. If you have any questions about this please email us here.Returns
In compliance with the distance selling regulations, you may return an item(s) to us unsued and opened within fourteen working days of receipt for a full refund (the customer will bare the cost of the return postage). Outside of this fourteen day period, items can only be refunded or replaced if faulty.
Refunds
Damaged/faulty items must be returned before a replacement is sent or a refund issued; the cost of returning the items will be reimbursed, second class post only. In the case of lost items the post office claim procedure will be taken up before a replacement item is sent; proof of posting is obtained for all orders. Please use the standard mail service provided by your mail carrier (we cannot refund items sent by courier services) and please obtain proof of posting. Return your items to the address on the back of the package (or alternatively see the contact page for return address here).
Refunds will be issued within 7 working days of receipt of the returned goods.
If we cannot fulfil your order, a full refund will be given.
Custom orders cannot be refunded unless faulty.
Please note, we cannot re-fund e-projects once they have been downloaded.
We have tried to describe items as accurately as possible, If you feel a description is mis-leading or you have any other queries about our terms and conditions, then please get in touch here.
This contract shall be governed by and construed in accordance with the laws of England.