Delivery information
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SarahHomfray.com delivers throughout the UK and Overseas. We aim to dispatch orders within 2 working days of receipt; please note, as of January 2024, orders will be dispatched on Mondays, Wednesdays and Fridays.Orders will only be dispatched once full payment has been received. Please read our terms and conditions here before purchasing. If you have any questions about our postage and packing, please use the contact form here to get in touch.
UK orders:
Royal Mail 1st Class is the default service for all orders. At checkout customers will be provided with the option to have their order sent by Royal Mail 'Signed For', at additional cost. Please note, the 'Signed for' option doesn't guarantee delivery or faster delivery times
There is a minumum post & packaging charge of £1.95. Additional postage costs are determined by the total weight of the order and whether the goods will be sent as 'Large Letter', 'Small Parcel', 'Medium Parcel' etc.
Orders of £50.00 or over are sent 1st Class standard free of charge within the UK.
It is not feasible to display charges for all items and combinations of items but, as a guide, here are some examples of postage charges for popular products:
| Prick & Pounce set or Goldwork Starter set or one boxed embroidery kit - £4.30 |
| Single boxed kit. For example, Damsel Fly, Turaco - £4.30 |
| Single bagged kit. For example, Swarm of Bees, Goldwork Daisy - £1.95 |
| Velvet board - £1.95 |
| Small selection of goldwork threads - £1.95 |
If you need a precise postage & packaging cost before you commit to buy, enter the items into your basket and then view. Once you have selected UK as your location and chosen your delivery method the P&P cost will be displayed.
International orders including the EU (please see below for descriptions of the different services):
If you need a precise postage & packaging cost before you commit to buy, enter the items into your basket and then view. Once you have selected your location and chosen your delivery method the P&P cost will be displayed.
A) We will ship to New Zealand, Canada, USA and the EU* by Royal Mail 'International Tracked & Signed'. You will be sent the tracking information so you can follow your order to your door!
*Orders to Latvia & Estonia will be sent 'International Tracked'
B) Other than those countries listed above, we will only ship routinely to destinations that offer a fully tracked service within that country. The only shipping options for those countries are Royal Mail 'International Tracked' or 'International Tracked & Signed' depending on the service provided by the destination country. Please see a list of those countries below.
Royal Mail 'International Tracked' destination countries:
| Australia | Brazil | Canary Islands | Malaysia |
Royal Mail 'International Tracked & Signed' destination countries:
| Andorra | Argentina | Belarus | Cayman Islands | Ecuador | Hong Kong | Iceland | |
| Liechtenstein | San Marino | Singapore | South Korea | Switzerland | Thailand | Trinidad & Tobago | Vatican |
C) ALL OTHER COUNTRIES: Orders to all countries not covered by A) & B) will be sent by Royal Mail 'International Signed'. This service provides tracking only until the package leaves the UK. We can provide the tracking number and proof of posting but we will not be responsible for any loss beyond the UK's national borders. Any orders placed from these countries are on that strict understanding, and are at the customer's own risk. Before placing an order please e-mail us to confirm you understand and accept these conditions.
For all international orders the customer shall be responsible for any customs, tax or import duties/fees payable, including the EU*
*From the 1st of July 2021 the EU brought in new legislation to charge VAT on ALL purchases coming into EU countries from outside the EU regardless of value. Your items will be delivered by Delivery Duties Unpaid (DDU) meaning you may have to pay import VAT and a handling fee before you can receive your items. If you have any questions about this please email us here.
The Royal Mail's descriptions of their services:
First class Standard - Delivery aim 1 working day. No tracking or signature
First class Signed For (UK) - Delivery aim 1 working day. No tracking, signature on delivery
International Signed - Your item will be tracked until it leaves the UK and only handed over at its final destination once we have a signature from the recipient.
International Tracked - Ideal for sending important or valuable goods, offering tracking at five points after despatch as well as an online confirmation of delivery.
International Tracked & Signed - Tracked & Signed is a combination service offering full end-to-end tracking, signature on delivery and an online delivery confirmation.
Please note not all countries offer all of these services.
Delayed or missing orders:
We will deliver your order to the address that you give us, if you give us an incorrect address and we need to send you another order/re-send the returned order, you will need to pay the postage again. Please note, If your item is marked as delivered on the tracking to the address you entered at the checkout, we cannot refund your order. If you haven't received it personally, please check with family members, neighbours, in safe places on your property etc.
UK First Class and Signed For - Expected delivery times are next working day from the date of despatch. Your item is officially in the postal system until 10 working days after the expected delivery date. We cannot re-send orders out until this time has been reached; we try and despatch the same working day and 99% of mail arrives so your patience is appreciated if your item is delayed. If you item goes missing, we will re-send your order or refund your monies as per your request.
US International Tracked and Signed - Expected delivery times to the US are currently 5-10 working days for Tracked and Signed services. Your item is officially in the postal system until 25 working days after the expected delivery date. We cannot re-send orders out until this time has been reached; we try and despatch the same working day and 99% of mail arrives to the US so your patience is appreciated if your item is delayed. If you item goes missing on the tracking information, we will re-send your order or refund your monies as per your request.
All other countries - delivery times will vary for all other countries than those mentioned above, but the same procedure will apply. Please get in touch here for expected delivery times to your country
Orders cannot be cancelled when they are in transit. If, when you receive your order, you decide you no longer want it you can return it to us and on receipt of the order we will issue you a refund for the items bought.